Terms and Conditons
The details you need to know
The details behind the care that comes to you — clear, fair, and up front.
01 — Appointments
Cancellation Policy
Cancellation Policy
We understand that plans can change. If you need to cancel or rearrange your appointment, please let us know as soon as possible so we can offer the appointment to someone else.
- More than 48 hours’ notice: No charge.
- Less than 48 hours’ notice: The full appointment fee will be charged.
- Late cancellations and missed appointments: The full appointment fee will be charged.
Thank you for your understanding and for giving us as much notice as possible.
Need to cancel or reschedule? Please get in touch as soon as you can — the sooner we know, the more we can help.
02 — Trust & Accreditation
Our Credentials
You can trust that your care is in fully qualified, professionally accredited hands.
HCPC Registered
Registered with the Health and Care Professions Council — the UK regulator for physiotherapists.
CSP Member
A member of the Chartered Society of Physiotherapy, the UK’s professional body for the profession.
Fully Insured
Comprehensive professional indemnity and public liability cover in place for every session.
DBS Checked
An enhanced Disclosure and Barring Service check for safe, trusted care in your own home.
Acupuncture Association of Chartered Physiotherapists (AACP)
Accredited to deliver acupuncture as part of physiotherapy treatment, backed by recognised training and standards.
03 — The Details
Terms of Use
These terms set out how we work together so your treatment is safe, effective, and clear from the very first visit.
- All services are provided by a qualified, registered physiotherapist.
- Treatment is based on clinical assessment and professional judgement, tailored to your individual needs.
- To keep you safe, please disclose all relevant medical history, medications, and existing conditions before treatment begins.
- Vida Physiotherapy reserves the right to decline or discontinue treatment where it is deemed clinically inappropriate or unsafe, and to refer you on where needed.
04 — Privacy
Your Privacy
Your patient data is handled in line with GDPR and kept strictly confidential. We collect only what we need to provide your care, store it securely, and never share it without your consent — except where required by law or for your safety.
